Dinesh Paliwal was once quoted as saying “Collaboration is a key part of the success of any organization, executed through a clearly defined vision and mission and based on transparency and constant communication.” This quote reinforces the importance of communication in business, and we agree. Our firm believes in strong communication with our clients. Here are just a few of the ways in which we keep our clients informed:
- Case Managers
Case Managers are one of the most important ways we keep our clients informed. Our Case Managers are specially trained to assist our Social Security clients with their cases. In fact, our Case Managers are the main point of contact for our clients, spending a majority of their days giving clients updates about their cases. They are also an incredible source of knowledge. Since Disability cases can take such a long time, many of our clients develop personal relationships with their Case Managers. Our Case Managers keep their clients up to date in several ways:
- Phone Calls
Our Case Managers make and receive phone calls throughout the day. Our clients are welcome to call our office when they have a question or need to report a medical update. Every client has two Case Managers. So, if you call, there is a good chance you will get to talk to one of your Case Managers. However, if you don’t, you can leave a voicemail, and one of your Case Managers will call you back within 24 business hours.
What if you need to let us know what’s going on after hours? No worries. You can leave a message with our answering service. They will take your message and make sure it is delivered to the Case Management Team.
If you prefer, our team can communicate with you via email. When you sign up for representation, your Case Managers will introduce themselves to you via phone. At that time, they will provide you with their contact number and their email address. However, if you need a reminder, you can always find their email address here.
In addition to phone and email, our website offers additional options for contacting our Case Managers. You can use our online chat, which is monitored around the clock. When you correspond with the chat service, the message is relayed to our Case Managers, so they can return your calls and/or update your file.
If you need to report a doctor’s visit, a trip to the emergency room, or even update your contact info, you can do so by visiting our website. We have a section on jandils.com where clients can quickly update us about this information. Our forms are simple to use and make submitting information easy. You can use this feature by clicking here.
Effective communication is paramount in a successful Social Security Disability claim. We know our clients will worry less if they are better informed about their cases.
If you’d like to know more about the services we offer, or if you’d like to sign up for a free consultation, call us. Our toll-free number is 1-877-526-3457. If you’d rather talk at a later time, fill out this form. Once submitted, a member of our team will reach out to you to set up a consultation.